Student Area
Getting Started
- How to sign up
- How to Register In Self Paced
- How to Register In Instructor-Led
Payment Methods & License
- How to pay only for components of a course
- How to download Invoice
- How to renew license
- How to pay through net banking
- How to make CCAvenue payment
- How the payment is made via wire transfer
- How to transfer money to Indian bank account to make the payment
- How to buy course for another person/employee
- What is the difference in free demo version and full version of the course
Managing Account
- How to login
- How to add license to a course
- How to edit personal information
- How to view past orders
- How to change view of your course
Application Layout
- How to group courses in My Library
- How to archive course or section
- How to search titles
- How to use course features
Navigate to a Course
- How to use tour guide
- How to use keyboard shortcuts
- How to use dashboard features
Link with Instructor
Chapters & Lessons
- How to read chapters & lessons
- How to attempt the Flashcards and its use
- How To View Progress Made In Flashcards, Quizzes, and Exercises
- How to enable bit-size learning and its use
- How to print eBook chapter and questions
Features Available in E-Book
- How to use bookmark, confidence, and notes
- How to annotate
- How to manage settings
Assignments
- How to attempt pre-assessment
- How to attempt practice tests
- How to attempt post-assessment
- How to attempt prepengine
- How to create custom test
- Graded Assessments and its use
- Test Modes
Test History & Result
- How to view Test History of Assessments, Quizzes, Exercises, and Practice Tests
- How to continue a saved test
- How to retake the test of questions that were answered incorrectly in first attempt
- How to review the test taken previously
Performance-Based Labs
- How to access activities of a lab
- How to use Interactive Transcripts
LiveLab
Study Planner
- Study planner and its use
- How to download certificate of completion of a test
Instructor Area
Getting started
- How to access side panel
- How to access instructor tools
- How to exit instructor tools
- How to link student to the instructor
Setting up your section
- How to set section start date (traditional or continuous enrollment)
- How to set section mastery level
- How to set a welcome message
- How to set announcement
- How to add a teaching assistant
How to invite or enroll students to your section
Using track to manage your course/sections
- How to track the performance of your students
- How to view demo data
- How to use roster tab
- How to create a tag and add to a student
- How to remove student
- How to send a message to a student
- How to filter students by tag
- How to filter students by email
- How to use Advance filter
- How to export track report, attendance, or gradebook of a student
- How to use Gradebook tab
- How to use Lessons tab
- How to use Labs tab
- How to use Practice tab
- How to use PrepEngine tab
- How to use Assessments tab
- How to view Activities of your student
- How to view student's analytics
- How to view student's Class Ranking Report
- How to view study plan of students
Assessments tab and its use
- How to set up assessments
- How to create assessment by Auto selection of items
- How to schedule assessments
- How to unschedule assessments
- How to assign an unscheduled assessments
- How to modify assessments
- How to preview assessment
- How to archive assessment
- How to delete assessment
- How to add a grading criteria for assessment
- How to reorder assessments
- How to share assessments
- How to import assessments
Design course/section
- How to customize Pre-Assessment
- How to work with LTI help
- Lessons
- How to edit the settings of cards, quizzes, and exercises
- Cards
- Quiz
- Exercise
- Test sets
- Assessments
- Adding annotations within the course material
- How to review annotations
Resources
- How to upload resources for students
Student view
Administrative functions
- How to assign and clone a master section
Misc
- How students can download resources uploaded by instructors
- How to reset course
- How to reset lab
Administrator Area
Getting Started
- What are administrator tools and how to use them
Roaster Tab
- How to access Roster tab
- How to manage student's profile
- How to send message to a student
- How to set accommodation
- How to set tag for a student
- How to view study planner of a student
- How to link student to an instructor
- How to set instructor for student
- How to set student org
- How to reset course
- How to resend activation email to student
- How to archive course of a student
- How to disable course of a student
- How to search students
- How to use Advance search
- How to use Export button
- How to use Actions button
Manage Tab
- How to access Administrator tab
- How to access Courses tab
- How to access Sections tab
- How to access Users tab
Report Tab
- How to access Enrollments tab
- How to access Orders tab
- How to access Tickets tab
- How to access Vouchers tab
Enroll Tab
- How to access Enroll tab
- How to enroll as a Student
- How to enroll as an Instructor
- How to do Multiple Enrollment

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FAQs Videos Manual

How to access Tickets tab

Go to the administrator page, click the Report button and select the Tickets option.
Tickets tab allows you to view the information regarding the organization user tickets such as ticket id, subject, description, tags, priority, created/updated date, and its status.

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How to access Tickets tab